THE COMPLETE SERVICE MANAGEMENT SYSTEM
RMB Service Management for call centers, RMAs, work orders, quotes, parts orders, shipping, warranty process, service contracts, vendor claims, product registrations and asset tracking, and inventory management.
RMB Service Offerings
Durable goods manufacturers have several options for servicing their products. They can choose to have their products returned to a repair depot, handle field servicing with our in-house technicians, or utilize a network of third-party service providers.
Select the offering below that best meets your needs:
Return and Depot Repair Management
In House Field Service Management
3rd Party Field Service Management
RMB’s service management software is designed to provide a versatile solution; we understand that your company may use a variety of services to meet its needs. That is why we have developed a service management software capable of encompassing both warranty-related and billable work for independent services and our complete service solution.
All Our Offerings Are Supporting By Features Such As:
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- ERP system integration. Learn More
- Robust data warehouses provide secure and flexible capabilities for your report and data analytics. Learn More
- Data migration services to preserve all your historical data. Learn More
- Standard forms or create customizable ones to meet the needs of your unique business processes
- Additional integrations with API’s
- In-house development team for additional features and enhancements
- Automated weekly upgrades
- Knowledgeable support staff
We define Service Management as any business process initiated by the sale of a product. This can include:
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- Field Service
- Warranty and Service Contract Management
- Return Authorization
- Repair Depot
- Dealer Claim Management
- Vendor Claim Management
- Incident/Issue Management
- Rental Contracts
Discover more services with our Quick Feature Overview
White Paper – Service Management
Manufacturers today need to have powerful, integrated systems in their service depot if they wish to increase the profitability of their service centers. Learn More
"Warranty, quality control, planning, engineering, sales, internal and external service technicians, the parts and service departments - all of them are using Service Management."
– Ted Martin
Warranty/Service Manager, Landoll Corporation