Privacy Policy

At RMB Solutions, LLC, safeguarding your privacy and securing your personal information are paramount. This policy elucidates how we utilize, protect, and share your Google Gmail data within our Service Management application. By engaging with our application, you consent to the practices delineated in this policy.

Introduction

1.1 This Web Application Privacy Policy describes how we gather, utilize, disclose, and safeguard user personal information within our web application. We are dedicated to upholding the privacy and security of user data while adhering to relevant privacy laws and regulations.

Information Collection

2.1 Personal information – We may collect personal information from users, such as name, email address, contact details, or any other information voluntarily provided by users through the web application.

2.2 Non-Personal Information – We may also collect non-personal information, such as IP addresses, browser type, operating system, referring URLs, and other technical information, to enhance the functionality and security of our web application.

2.3 Cookies and Tracking Technologies – To improve user experience and analyze usage patterns, we employ cookies and similar tracking technologies. Users can opt-out of cookies, although certain features of the web application may be affected.

Use of Information

3.1 Personal Information – Personal information provided by users may be utilized for:

          • Provision and enhancement of web application services.
          • Responding to user inquiries and offering customer support.
          • Personalizing user experience and delivering targeted content.

Sending periodic emails or notifications concerning updates, news, or promotional offers related to the web application. Users can opt-out of such communications.

3.2 Non- Personal Information – Non-personal information may be employed for statistical analysis, troubleshooting, and improving web application performance and security.

Information Sharing and Disclosures

4.1 Third-Party Service Providers – We may engage third-party service providers to assist in operating and maintaining the web application or to perform services on our behalf. These service providers will have access to personal information only to the extent necessary to fulfill their contractual obligations.

4.2 Legal compliance and Protection – Personal information may be disclosed if mandated by law or in good faith belief to comply with legal obligations, protect rights, investigate fraud, or respond to government requests.

4.3 Business Transfers – In the event of merger, acquisition, or asset sale, personal information may be transferred as part of the transaction. Users will be notified and provided with opt-out options if subject to a different privacy policy.

Data Security

5.1 We implement reasonable security measures to safeguard personal information against unauthorized access, alteration, disclosure, or destruction. However, absolute security cannot be guaranteed due to inherent limitations in internet data transmission and electronic storage.

User Rights and Choices

6.1 Access, Update, and Correction – Users possess the right to access, update, and correct their stored personal information. Account information can be reviewed and edited by logging into the web application or contacting us directly.

6.2 Data Retention – Personal information is retained for as long as necessary to fulfill outlined purposes unless extended retention is mandated or permitted by law.

6.3 Opt-Out – Users may opt-out of receiving promotional communications by following provided instructions or contacting us directly.

Children’s Privacy

7.1 Our web application is intended for general audiences and does not knowingly collect personal data from individuals under eighteen (18) years of age. Any unintentionally received data from minors will be promptly deleted upon notification or discovery.

Google Data

8.1 Google API Services User Data Policy – Our use and transfer of information received from Google APIs adhere to Google’s API Services User Data Policy, including Limited Use requirements.

8.2 Collection of Gmail Data – When utilizing our Service Management application, users may grant us access to their Google Gmail account. We collect and process Gmail data solely for providing application functionalities.

8.3 Use of Gmail Data – Gmail data collected is employed for organizing emails, generating reports, facilitating communication, and enhancing collaboration within the Service Management application.

8.4 Storage and Security – We ensure the security and integrity of Gmail data through appropriate measures, storing it securely within our application’s infrastructure and implementing industry-standard security protocols.

8.5 Third-Party Access and Sharing – RMB Solutions does not share, sell, or disclose your Gmail data to any third parties, except as outlined in this privacy policy. We may, however, share your data in the following circumstances:

          • With your explicit consent or authorization.
          • If required by law or to comply with legal processes.
          • To protect the rights, property, or safety of RMB Solutions, LLC, its users or the public.
          • In the event of a merger, acquisition, or sales of assets, where your data may be transferred to the new entity.

8.6 Data Retention – Gmail data is retained as necessary for fulfilling policy purposes. Upon account deletion or access revocation, data is promptly removed from our systems unless required by law or legitimate business needs.

8.7 User Control and Rights – Users maintain control over their Gmail data and can exercise rights to access, modify, or delete it by contacting us.

8.8 Changes to this Privacy Policy – We reserve the right to update or modify this policy. Any changes will be immediately effective upon posting on our website.

8.9 Contact Us – For queries, concerns, or requests regarding this policy or our data practices, please contact us through the “Contact Us” section of our website.