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Resources
Taylor
Taylor makes big lift trucks. Really big — right up to 100,000 pounds big. And with such big equipment to service, their technicians usually go out in the field to service that equipment, as opposed to bringing it in to a service depot…
Landoll Corporation
While Landoll Corporation might build
equipment that does all the heavy lifting, you won’t find anyone in service administration doing much of that. They’ve got processes down to an exact science, using sophisticated software and methods that can move truckloads of paperwork without so much as breaking a sweat…
Hartzell Propeller Inc.
Quality at Hartzell Propeller is a tradition that goes back, way back — all the way to 1917, in fact, when a relationship between Orville Wright and Robert Hartzell led to the manufacture of the first Hartzell propeller…
Hussmann Corporation
If you’ve ever bought a cold drink from a
store, chances are you pulled it out of a
Hussmann refrigerator…
Southbend
When you’ve got four technicians handling 100 to 150 calls a day in your service department, you don’t have time to waste…
Field Service App
Your field technicians waste valuable time dealing with systems that frequently don’t share information efficiently with head office; or, even worse, many work with paper-based processes that are prone to errors and delays…
Warranty Claim App
Leading manufacturers today know that Field Service Organizations (FSOs) play a vital role in revenue and brand management — repair and support technicians often get more face time with your customer than your sales or marketing people do…
Service Management
RMB Solutions’ Service Management offers an efficient, integrated alternative to custom or standalone systems in service departments. Service Management is closely integrated with the manufacturing system, to streamline processes and increase service profitability and customer satisfaction…