The Complete Service Management System
RMB Service Management offers comprehensive solutions beyond mere warranty management, empowering service organizations to evolve into profit centers. Here’s how our system enhances your service operations.
Quick Feature Overview
Return and Depot Repair Management
RMA Return Management for Credit, Replacement, Calibration, Repair and Rebuilding Services.
In House Field Service Management
Real-time Scheduling, Mobile Accessibility, Automated Workflows, Robust Reporting, and more through our In-House Staff.
3rd Party Field Service Management
Third-party Customer Claims, Dispatching to Service Providers, 3rd Party Portal, and more through 3rd Party Field Service Management.
Scheduling and Dispatching
All-In-One Smart Scheduling, Seamless Dispatching, and Comprehensive Calendaring Software.
Integration Capabilities
Implementation of ERP Synchronizations and Integrations like Infor XA, Plex, and API Access to Create a Unified System Convenient for Data Sharing.
Reporting and Analytics
Our Business Analytics Solutions Support Integrated Data Warehousing, Seamless Report-building Tools, Advanced BI Capabilities, and more.
Security and Configuration
Enhanced Security, Customizable Configuration, and Detailed Logs for Superior Software Management.
Service Agreement and Preventative Maintenance
Customizable Templates for Work Order Management, Real-time Tracking, and more to Simplify Maintenance Operations.
Vendor Claims
Optimize Warranty Claim Management with Seamless RMA Management, Comprehensive Disposition, Detailed Financial Tracking, and more.
"Support has been outstanding . . . I’ve implemented quite a few ERP systems throughout my career, and this one was by far the smoothest I’ve seen. Our support team had worked hard to make sure we were stable since day one.”
– Rob Taylor
Director of Technical Services, Southbend