Integration Capabilities
RMB’s Service Management eliminates the need for duplicate data entry using ERP Synchronizations and advanced integration software, which saves your company valuable time and money to accurately collect and easily access all your data through one simplified system.
Why Integrate with Our RMB Software?
Save Time & Money
Are you still depending on labor-intensive spreadsheets, disparate databases, or paper copies to manage your service department? Put an end to duplicate data entry saving you time and money with our advanced integration system.
Easy Access to Accurate Data
Our solution replaces manual methods, enabling you to have quick access to precise metrics; because of this, you can effortlessly assess warranty expenses, service revenue, and profitability with automated data collection.
Supported ERP’s
- Infor XA ERP (FKA MAPICS) run on IBM i AS400
- Rockwell Automation Plex ERP
- Custom integration supported with API (see below)
Basic Integrations (ERP)
- Credit Memos
- Vendor Payments
- Sales Orders
- Prices books
- Inventory Transaction
- Manufacturing Orders
- Purchase Orders
ERP Master and Code File Synchronizations
- Customer
- Products
- Serial Numbers
- Parts
- Price Books and price codes
- Vendors
- Buyers and planners
- Warehouses and Bins
- Inventory
- Invoices
- Manufacturing orders
- Work Centers
- Salesman
- Item classes
- Currency codes
- Payment terms
- Ledger Codes
- Charge Account codes
- Carriers
Additional Integrations with API Support
Our RESTful Web APIs facilitate the development of HTTP services compatible with a wide range of clients, including browsers and mobile devices. This makes our APIs perfect for creating custom web interfaces on top of Service Management’s powerful backend.
"With fewer manual processes, we are much more scalable. Our service orders have increased by 80% and yet we have the same number of employees working in the call center handling the vastly increased volume of orders."
– Cesar Badillo
Project Leader, Hussman-Mexico