The complete Service Management System for Call Centers
The complete Service Management System for Repair Depot (RMA Process)
Receiving clerk can receive defective part/product from customer (in integrated or non-integrated warehouse – with no need to mix customer and company assets.
The task is routed to the repair department electronically - technicians can select next task by priority (turn around time) or supervisor can schedule and assign. RMB's Service Management System supports both centralized and decentralized scheduling.
The complete Service Management System for Resource Management
- Utilize standard work orders and/or manufacturing orders
- Utilize multiple templates or item process records
- Manage loaners, advance replacement, and refurbishment stock
- Record failure information for analysis
- Costs broken down by labor, stocked parts, non-stocked parts, services, and expenses
- Integration with quotation module and supports quote revisions
- Unlimited work order structure (parent/child) for complex operations