Our vendor claim software simplifies and optimizes warranty claim management. Maximize replacements and credits from vendors using features like effortless claim tracking, seamless RMA management, detailed financial tracking, ERP integration, and advanced reporting to strengthen relationships with vendors.

Effortless Claim Management

Claim Creation and Submission

Easily create and submit claims with comprehensive details, including component information.

Claim Tracking

From submission to resolution, stay on top of each claim’s status with real-time updates, RMA (Return Merchandise Authorization) numbers, and expected return dates.

Seamless RMA Management

RMA Number Tracking

Track RMA numbers for all returned components, ensuring accurate documentation and timely follow-up.

Return Logistics

 Manage the return process effortlessly, including shipping details and return timelines, to ensure smooth logistics.

Comprehensive Disposition Management

Disposition Tracking

Monitor the status of returned components—whether repaired, replaced, or scrapped—and easily manage each process.

Preventative Action Documentation

Remember to document steps taken to resolve prior issues and implement preventive measures to avoid future quality concerns.

Detailed Financial Tracking

Claimed Amount vs. Recovered Amount

Track the total claimed amount for each component and compare it with the amount recovered from the vendor.

Credit Management

Manage and monitor credits/credit memos from vendors, and apply them to future purchases.

ERP Integration and Synchronization

(Learn More About Integration Capabilities) 

Data Synchronization

Synchronization with the company’s ERP system ensures that customer data, products, and replacement parts are always up-to-date. This synchronization is crucial for maintaining accurate records across the organization.

Inventory and Financial Transactions

Real-time integration with the ERP system allows for seamless management of inventory availability, invoicing, and credit memo transactions. When a part is used or an invoice is generated, the ERP system is updated instantly to reflect these changes.

Advanced Reporting and Analytics

Dashboard and Reporting

Access dashboards and detailed reports in real-time on claim statuses, financial recoveries, and component failure trends.

Root Cause Analysis

Utilize advanced analytical tools to identify root causes of component failures, recognize key patterns, and solve recurring issues.